Who we are

About Kool Replay

The go-to partner for attraction operators worldwide

Kool Replay is a strategic partner in seamless, end-to-end, fully automated photo and video solutions. Since 2016, we’ve been the go-to partner for attraction operators worldwide, producing more than 40 million pieces of guest content along the way.

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Capture more than memories

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Capture more than memories

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Mission

Our mission is to
capture life’s most
exciting moments

Our mission goes beyond deploying intelligent photo and video systems.

We work side by side with our clients at every stage of implementation, delivering custom-built solutions designed for hands-off operations that turn real moments into high-quality, share-ready content and directly increase revenue per guest.

Discover our solutions
  • A person wearing a helmet and harness hangs sideways from a zipline above green trees, reaching one arm out while suspended in mid-air on a sunny day.
  • Two young people hold hands and scream with excitement while riding a thrill ride, their hair blown back by the wind. They are wearing casual shorts and T-shirts and are secured in their seats by safety harnesses.
  • Three people ride a red roller coaster, two in front are screaming with excitement, and one behind looks calm. The coaster’s metal structure is visible in the background.
  • A smiling man and an excited child ride together on a roller coaster. The child has a surprised expression, and both are holding onto the safety bar. Sunlight shines on them, and trees are visible in the background.

Values

The principles that
drive our team.

Our values shape how we act, decide and deliver results.

We’re driven by an obsession with reliability, a hands-on commitment to client support and a way of working rooted in respect, integrity and fairness with every partner, every day.

01

Reliability

Obsessively

We treat uptime as non-negotiable, engineering every system to run without failure to the maximum extent.

02

Premium 
client support

Without Exception

We have zero tolerance for missed photo or video content.

We put our best resources and efforts to deal immediately with any issue impacting the performance of our systems, regardless of the day or the hour, while our clients are in operation. Every partner gets the same level of support and dedication with no compromise.

03

Respect 
and fairness

Every Time

We hold ourselves to the same standard of service excellence with every partner, regardless of size or contract value.

Manifesto

Turning moments into
memories that last.

00 / 05

A couple stands on a viewing platform, smiling at each other with arms around one another, overlooking Niagara Falls. A tour boat is visible in the mist below.

Every attraction is an experience. Any valuable experience is worth being captured and shared.

Moments are lived only once. They deserve the best photo or video treatment technically possible.

Today’s automated photo and video technologies completely change the economics of attraction photo or video operations.

It is now possible to run those profitably on a number of attractions that couldn’t be imagined before. More than 99% of the attractions that could run a profitable photo or video operation with today’s technology currently don’t do it.

We see an unexploited gold mine for our clients, and we have the tools to help them dig into it.

Beyond bringing new revenues to our partners, we care about making the highlights of their experience as shareable as possible. We care about allowing their guests to best remember their own experience and to enable them to become their ambassadors within their friends and family circles.

We endeavor to help our clients to succeed while enhancing guest experience at the attraction and beyond.

Moments worth replaying

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Moments worth replaying

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Team

Meet Kool Replay’s Team

Behind every Kool Replay installation is a dedicated team

delivering continuous support, driven by one goal: outperform expectations and deliver results operators can trust.

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Bartosz
Balazinski

Developer

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Benoît
Lapointe

Cofounder & CTO

Cynthia
Gervais

Accounting Technician

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François
Tremblay

Cofounder & CEO

A man with short dark hair and a beard smiles at the camera, standing in front of a brick wall. He is wearing a black shirt with colorful trim and a red and blue embroidered logo on the chest.

Ghyslain
Laplante

Developer

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Jacob Francesco Giacobbi

Creative Director

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Mihail
Calin

COO

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Philippe
Rioux

Installation Specialist

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Rajni
Ali

Customer Service Manager

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Sarah
Lepage

Admin Manager

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Yannick Gemme

Vice-President Sales

Partners

Kool Replay
Partnership Vision

We structure every partnership around shared performance and long-term alignment with attraction operators’ objectives.

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A Partnership Model Built on Shared Performance

  • Identifies the true pinnacle moments of the guest journey, working directly with each operator.
  • Leverages expertise from 125+ deployed projects to design personalized, fully automated systems.
  • Delivers immediate access to branded content, built to drive new revenue and social visibility.
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Reliability and Operational Ownership

  • Oversees full technical maintenance and support for every solution deployed.
  • Takes on full ownership of the photo and video automation performance, so that our clients focus on their core business.
  • Offers direct purchase or win-win revenue-share agreement with no upfront investment or risk for our partners.

Built to perform everywhere

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Built to perform everywhere

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Worldwide

Kool Replay,

by the numbers

Measured on live sites, season after season.

01

125+

Projects delivered worldwide

02

6.5M+

Videos captured and delivered

03

500M+

Total video views generated

04

$20+

New revenue per guest

Read customer success stories

Let’s create new revenue together.

You create experiences, we capture them, we create new revenues and visibility.

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